Terms of Use

Understand your rights, responsibilities, and accessibility compliance policies.

Last updated: September 17, 2025

1

Acceptance of Terms

By accessing or using WelcomingWeb ('Platform'), you agree to comply with these Terms of Use. If you do not agree, you may not use our services or platform features.

2

Account Registration

To use advanced features such as AI-driven accessibility remediations, compliance monitoring, and tailored accessibility profiles, you must register an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your credentials
  • Update account information as necessary
  • Notify us immediately of unauthorized access
3

Subscription & Plans

WelcomingWeb offers free and paid subscription plans. Paid subscriptions renew automatically unless canceled. Depending on your plan, you may access enterprise-grade features such as real-time monitoring, multi-language accessibility, and advanced reporting.

  • Cancel anytime via your dashboard
  • Switch between plans (applies to next billing cycle)
  • Request refunds within 14 days of initial purchase (excluding enterprise plans)
  • Additional usage charges may apply for excessive scans or enterprise integrations
4

Acceptable Use

You agree not to misuse the Platform. In particular, you must not:

  • Use WelcomingWeb for illegal purposes
  • Exploit vulnerabilities or attempt reverse engineering
  • Overload our infrastructure with excessive automated scans
  • Resell or redistribute our technology without authorization
  • Impersonate other users or entities
5

Intellectual Property

All software, branding, reports, and related assets are the exclusive property of WelcomingWeb. You are granted limited usage rights solely for your own business or organizational needs. You may:

  • Use reports for internal compliance documentation
  • Share accessibility reports with clients if you are an agency partner
  • NOT copy, resell, or repackage WelcomingWeb's technology or AI models
6

Data Protection & Privacy

We value your privacy. WelcomingWeb processes data in compliance with GDPR, HIPAA, and other relevant data protection standards. Key points include:

  • We do not sell or trade user data
  • Accessibility scans may collect anonymized usage and performance metrics
  • Personal data is stored securely with encryption
  • You may request deletion of your data at any time
7

Accessibility Commitments

WelcomingWeb is dedicated to making the web accessible for everyone. Our AI-driven platform aims to comply with WCAG, ADA, Section 508, and other global accessibility standards. Please note:

  • AI remediations are automated and may not cover every edge case
  • Human review may be required for full compliance in complex cases
  • We continuously improve accessibility models through innovation and research
8

Third-Party Services

WelcomingWeb may integrate with third-party platforms such as CMS, ecommerce, or analytics providers. We are not responsible for:

  • Service interruptions caused by third parties
  • Security vulnerabilities introduced by third-party plugins
  • Content accuracy of third-party integrations
9

Support & Service Availability

WelcomingWeb provides 24/7 availability for our cloud services. However, temporary downtime may occur due to scheduled maintenance or unforeseen technical issues. Our commitments include:

  • Advance notice for planned maintenance
  • Priority support for enterprise customers
  • Dedicated accessibility specialists available via support channels
10

Termination

We may suspend or terminate accounts under the following conditions:

  • Violations of these Terms of Use
  • Failure to make required payments
  • Fraudulent or abusive behavior
  • Using the service in a manner harmful to accessibility standards
11

Limitation of Liability

WelcomingWeb is not responsible for damages beyond what is reasonably foreseeable. Specifically, we are not liable for:

  • Indirect or consequential damages (e.g., lost profits)
  • Inaccuracies in automated accessibility scan results
  • Issues arising from third-party platforms or integrations

Our maximum liability is limited to the subscription fees paid in the last 6 months.

12

Governing Law

These Terms are governed by applicable international and local laws. Any disputes will be resolved under the jurisdiction of the courts appropriate to WelcomingWeb's operating region.

13

Changes to Terms

We may update these Terms of Use periodically. Continued use of WelcomingWeb after updates constitutes acceptance of the revised Terms.