Privacy Policy
Welcoming Web Limited
Last Updated: January 2026
Introduction
Welcoming Web Limited ("Welcoming Web", "we", "us", or "our") is committed to protecting personal data and respecting privacy.
- This Privacy Policy explains how we collect, use, and protect personal data when:
- You visit our website (welcomingweb.com);
- You purchase or use our Services;
- Your website visitors interact with our accessibility widget.
- Welcoming Web Limited is a company registered in England and Wales (Company No. 16933487).
- We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR where applicable, and relevant US privacy laws.
Categories of Personal Data We Collect
Customer (Website Owner) Data
- When you create an account or purchase our Services, we may collect:
- Full name
- Company name
- Email address
- Billing address
- Payment-related information
- Payments are processed securely by Stripe. We do not store or process full payment card details.
Website Visitor Data (Widget Users)
- When our accessibility widget is installed on a customer's website, we may process limited technical and usage data, including:
- Browser type
- Device type
- Website language detection
- Accessibility feature selections
- Aggregated or anonymised interaction analytics
- We do not intentionally collect names, contact details, or directly identifiable personal data from website visitors through the widget.
- We do not use visitor data to train AI models.
Website and Scanner Data
- Our automated tools may analyse publicly accessible website content to identify accessibility issues and apply automated adjustments.
- We do not retain or store full website content for AI training purposes.
Website Analytics and Marketing Data
- When you visit our website, we may collect:
- IP address
- Browser and device information
- Usage behaviour
- Interaction with marketing content
- We may use analytics tools, tracking technologies, and retargeting pixels.
- Details about cookies and similar technologies are set out in our separate Cookie Policy.
How We Use Personal Data
We use personal data to:
- Provide and maintain our Services
- Process payments
- Provide customer support
- Improve accessibility functionality
- Monitor widget performance
- Conduct analytics and product improvement
- Send service-related communications
- Send marketing communications where permitted by law
Lawful Bases for Processing (UK & EU)
Where UK or EU data protection laws apply, we process personal data under the following lawful bases:
- Contractual necessity (to provide Services)
- Legitimate interests (to improve security, performance, and functionality)
- Legal obligation (where required by law)
- Consent (for marketing and non-essential cookies)
Data Sharing
We may share personal data with:
- Stripe (payment processing)
- Hosting providers (UK-based infrastructure)
- Analytics and marketing service providers
- Professional advisers and regulators where required
- We do not sell personal data.
- Where data is transferred outside the UK or European Economic Area, appropriate safeguards such as Standard Contractual Clauses are implemented.
International Data Transfers
Because we operate globally, personal data may be transferred to service providers located outside the UK or EU.
- Where this occurs, we ensure appropriate legal safeguards are in place to protect personal data.
Data Retention
We retain personal data only for as long as necessary to:
- Provide Services
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Where possible, data is anonymised or securely deleted once no longer required.
Data Security
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
- However, no online system can be guaranteed to be completely secure.
Your Rights (UK & EU)
If UK or EU data protection laws apply, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- To exercise your rights, contact: support@welcomingweb.com
- You also have the right to lodge a complaint with the relevant supervisory authority.
US Privacy Rights
If you are a US resident, you may have rights under applicable state privacy laws, including the right to:
- Request access to personal data
- Request deletion of personal data
- Opt out of certain targeted advertising practices
- We do not sell personal data.
Third-Party Websites
Our website and Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.
- Continued use of the Services after updates constitutes acceptance of the revised policy.